StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Evaluation of Quality Improvement Processes - Research Paper Example

Cite this document
Summary
The paper "Evaluation of Quality Improvement Processes" highlights that in as much as the organization would have gone for six sigma due to its ability to concentrate on measuring product quality and process improvement. It would as well go for ISO due to its product or service conformity…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER97.5% of users find it useful
Evaluation of Quality Improvement Processes
Read Text Preview

Extract of sample "Evaluation of Quality Improvement Processes"

? EVALUATION OF QUALITY IMPROVEMENT PROCESSES Executive summary This report is to enable the company review among the available quality improvement processes and inform their decision to settle on the one that will enable the company produce competitive products at affordable costs. This is propagated by the recent happening where the firm’s products have not been in the position of competing favorably in the competitive market. The aim is to choose a production technique that will result into cheap production to maximize the profits of the company. The report therefore compares and contrasts three forms of quality improvement processes and among the discussed process, one favorable for the company is recommended to improve the performance of the company. Introduction The Baldrige criteria for performance excellence, ISO 9000 and the Six Sigma are three quality improvement processes that provide a completely new way of helping organizations improve in their performances. The first process focuses on the estimation of performance excellence of the organization as a whole starting from the management tracking all the results as exhibited by the organization. ISO 9000 on the other hand is a model that gives much weight on the product or the service and how it performs in the market. The inefficiencies of the products or the service are then fixed for better performance (Harrington, 2001). In this category, we have the six sigma; this constantly measures the quality of the product while improving the engineering process to result into an improvement of the process and saves the costs of the organization. In an effort to know which will be applicable to improving the performance of this company in terms of saving cots and realizing profitability, we have to analyze the three intensively (Dew & Nearing, 2004). a. Baldrige Criteria for Performance Excellence The Baldrige Criteria for Performance Excellence as a measure that has helped many organizations achieve their goals is today not only acceptable in the US but also worldwide. This is due to its ability to steer organizations through stiff competitive environment through the improvement of their performances. The criterion cuts across all organizations right from healthcare to education of profit and nonprofit organizations by responding swiftly to current challenges (Brown, 2001). They do this by being open and transparent in the governance of the organizations as well as the ethics involved. The criterion is aimed at creating value for the customers of the business. Irrespective of the form of organization the criteria gives a valuable framework that is able to help in the planning and achieving under any environment. This is because it is able to assess organizational performance on a wide range of key business indicators, align the resources available, and improve communication, productivity and effectiveness for the achievement of the organizational goals (Edosomwan & Edosomwan, 2008). The criterion has evolved over time with its characteristics, goals and purposes remaining the same. The criteria lay its focus on all the results of the performances of the organization for balancing all the strategies of the firm. It does not prescribe and is adaptable hence allowing for creativity and flexibility in the organization to enable achievement of the goals. Supports the systems in place and at the same time supporting goals based diagnosis for future improvements (Brown, 2001). The goals of the criteria are delivery, improvement, organizational and personal learning. The purpose of the criteria is to allow for its use by organizations of all categories for the sake of self assessment and training so as to develop performance of the businesses. The system is able to realize an achievement of its purpose by stressing on leadership, strategic planning, measurement, and analysis and knowledge management. Others are, focus on the workforce, management of the process and results (Edosomwan & Edosomwan, 2008). b. ISO 9001:2000 Registration This is another quality improvement process and just as was seen in the introduction stage this process requires that its specifications for quality management are adhered to. In this case the organization should be in the position of demonstrating its ability to constantly provide the product and meet the customer requirements and the external regulations. The measure is aimed at ensuring that the customer is always satisfied by effectively applying the system (Dobb, 2004). In line with this the process exhibits a process for the continued improvement of the organizational system while assuring the stakeholders of conformity to the customer requirements and satisfaction. At the same time the process demands that all the regulatory requirements are adhered to. In line with this it is important to note that the requirements of this international standard are generic and have the likelihood of changing from time to time. In this regard, they are at the same time applicable to all organizations irrespective of the type, size and the products that the organization provides to the consumers (Henderson, 2011). The standard gives room for the areas where its standards cannot be applied for any other reason. This presents one of its weak points in ensuring quality in products and service provision. This is because the exclusions made cannot purport to meet the standards of conformity and are therefore non-acceptable unless they are limited to the requirements of the clause seven of the process requirements (Henderson, 2011). In such cases the exclusions are not treated to be substantial in ensuring that the organization meets its obligations, responsibilities in provision to its client’s quality as stipulated in the regulatory requirements of the quality improvement process. As opposed to the former criteria, this system is quite rigid as it requires organizations to follow their requirements strictly. This is not quite possible unless the organization is operating in ideal environment (Dobb, 2004). c. Six Sigma The Six sigma model is a quality improvement models that stresses on performance improvement measures for the sake of cost savings in organizations. This measure strives to achieve perfection in the performance of many organizations. It is a focused, disciplined, data driven process that aims at eliminating any form of defects which are realizable in the manufacturing, transactional or even to the product service (Henderson, 2011). The system uses statistics to determine how a process is functioning and it has standards to ensure compliance. A defect is therefore anything outside the customers’ expectation as shown by the sigma six models. This system has one sole objective that is to implement the measurement based strategy for the sake of process improvement and the model exists in form of two major methodologies. The DMAIC and the DMADV; while the former is a system for existing processes, the latter is applied on systems yet to be put in place (Pande, Neuman & Cavanagh, 2000). The method encourages the use of teams and team leaders to implement a strategy. Training has to be done for the teams on the six sigma models and this runs specifically on the field of measurements and improvement tools (Pande, Neuman & Cavanagh, 2000). Other skills to be learnt during such trainings are communication and relationship skills, skill which are much needed for the involvement and service to the internal and external stakeholders of the firm. For the effectiveness of this system sin any organization, the executive will form the strategy which is improvement oriented in nature and includes all the essential components of the organization (Henderson, 2011). This should also posses the ability of meeting the customer’s expectations. Recommendations After careful analysis of the three quality improvement processes, for my organization which needs to withstand competition and provide products with the required quality to attain high profitability. At the same time this organization will need to satisfy all the customer requirements for continued operations. Considering that the company cannot effort to adopt all the three at ago, I would recommend the company to use the Baldrige Criteria for Performance Excellence model to improve in its process (Dew & Nearing, 2004). This is because the model has the ability of focusing on the performance excellence of the entire organization through a proactive approach. This approach involves the involvement of the top management in the formulation and adoption of strategies as well as their implementation (Harrington, 2001). Most of all, the model will place the organization in a situation in which the ability to identify and track all the important organizational results is possible. This entails the control of the costs of the organization while creating a competitive environment to help the organization realize profitability (Harrington, 2001). There will be an improved value for the customers and al the stakeholders as they contribute towards the sustainability of the organization. Towards the realization of profitability, the organization effectiveness and capability will be enhanced as all the aspects get improved. Through the seven critical aspects of management as portrayed by this model, the organization will benefit from effective leadership, that is able to establish clear strategies and are customer focused (Dew & Nearing, 2004). In addition, the level of analysis, care for the workforce and focus on operations are what this organization needs to realize its objectives of withstanding competition and making profits. Conclusion In as much as the organization would have gone for six sigma due to its ability to concentrate in measuring product quality and process improvement. It would as well go for ISO due to its product or service conformity and fixing of defects. The organization needed Baldrige criteria since it is the only sure way that the organization will face stiff competition, reduce costs through good strategies and maximize on profitability as a result. References Brown, M. G. (2001). Baldrige award winning quality: how to interpret the Baldrige criteria for performance excellence (11th ed.). Portland, or: Productivity Inc. Dew, J. R., & Nearing, M. M. (2004). Continuous quality improvement in higher education. Westport, Conn.: American Council on Education/Praeger. Dobb, F. P. (2004). ISO 9001:2000 quality registration step-by-step (3rd ed.). Amsterdam: Elsevier Butterworth-Heinemann. Edosomwan, J. A., & Edosomwan, J. A. (2008). Performance excellence criteria: a customized performance excellence criterion for PennDOT, based on the Edosomwan-Baldrige-based assessment tool (EBAT-II). Fairfax, VA: Continuous Improvement Co. Harrington, H. J. (2001). Business process improvement: the breakthrough strategy for total quality, productivity, and competitiveness. New York: McGraw-Hill. Henderson, G. R. (2011). Six Sigma quality improvement with Minitab (2nd ed.). Hoboken, NJ: John Wiley & Sons. Pande, P. S., Neuman, R. P., & Cavanagh, R. R. (2000). The Six Sigma way: how GE, Motorola, and other top companies are honing their performance. New York: McGraw-Hill. Tricker, R. (2006). ISO 9001 2000 - The Quality Management Process. (2nd ed.). Zaltbommel: Van Haren Pub. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Evaluate at least three quality improvement processes Research Paper”, n.d.)
Evaluate at least three quality improvement processes Research Paper. Retrieved from https://studentshare.org/marketing/1478569-evaluate-at-least-three-quality-improvement
(Evaluate at Least Three Quality Improvement Processes Research Paper)
Evaluate at Least Three Quality Improvement Processes Research Paper. https://studentshare.org/marketing/1478569-evaluate-at-least-three-quality-improvement.
“Evaluate at Least Three Quality Improvement Processes Research Paper”, n.d. https://studentshare.org/marketing/1478569-evaluate-at-least-three-quality-improvement.
  • Cited: 0 times

CHECK THESE SAMPLES OF Evaluation of Quality Improvement Processes

The Evaluation of a Particular Health Program

This paper ''The evaluation of a Particular Health Program'' tells us that systematic evaluation is of critical importance regarding the coordination and delivery of oral health programs.... This paper will discuss the evaluation of community-based oral health programs such as programs that deal with the prevention of oral diseases and promotion of oral health, finding distinguishing evaluation measures that are employed by different professionals of the oral health fraternity....
9 Pages (2250 words) Term Paper

Evaluation Theory, Models and Applications

This essay "evaluation Theory, Models and Applications" sheds some light on the evaluation that requires a lot of effort from the management since it involves the political, economic, and organizational perspectives in an organization.... There are several evaluation strategies, however, the most commonly used include scientific experimental models, management-oriented systems models, qualitative models, and participant-oriented models (Research Methods, 2012, para....
7 Pages (1750 words) Essay

Quality and Process Improvment

These three processes of quality and process improvement are interdependent and, hence, to be successful in our improvement process, we have to undertake all the three processes.... I have also learned the importance of incorporating information technology during the process of quality and process improvement.... The most fundamental ones are reengineering of business processes, introduction of information technology, and introduction of evaluation procedures....
3 Pages (750 words) Essay

Evaluation of Clinical Teaching with Regards to Student Learning and Competency

The paper "evaluation of Clinical Teaching with Regards to Student Learning and Competency" states that all teaching professions have certain complex problems that imply that their professional work should be assessed to ascertain their standards.... In this nursing practice evaluation, the development and psychometric testing for clinical and educational evaluation of teaching were applied.... Their peers and students may do this evaluation....
9 Pages (2250 words) Lab Report

Service Quality Improvement

The company that I have been working in has been using this kind of approach to address its issues of quality improvement.... The normative model for service quality improvement is very effective in achieving high levels of quality services in a company when used effectively.... Service quality improvement is paramount especially in companies that deal with provision of services to clients.... According to Sheth & Kellstadt (1992), a normative model of service quality improvement is built on the concept of continuous improvement....
9 Pages (2250 words) Essay

Nursing Utilization Project-Improving Quality Initiatives & Standard in the Community Services Program

Implementation of the quality improvement initiatives shall be commenced with the staff practicing better customer service complimented by thorough training and monitoring by the QAPI team.... number of surveys and interviews shall be done with the patients, community and staff to evaluate the quality improvement initiatives on a regular basis.... To do this, a team of quality Assessment and Performance.... The Board shall have the final decision in approving policy changes within this proposal as necessary, in order for the plan to be effective in the process of improving the quality of services of Walton Community Services to garner at least 90% compliance rating in the improvement of customer services, an achieve CARF certification and increase funding....
20 Pages (5000 words) Essay

Process Improvement Application and Quality Improvements

Measurement is an important component of quality improvement because it forces managers to look at what they do and how they do it.... Most organizations use the quality improvement story, mostly the quality improvement tools to improve service delivery and systems.... quality improvement methods are designed to study processes and help in improvement of systems.... For instance in health care, students will be familiar with the goal of scientific research, but this only helps in discovering new knowledge but they are less familiar with the quality improvement which is aimed at changing performance....
4 Pages (1000 words) Assignment

Managing Quality in Bath Royal United Hospital

However, there are several limitations to the achievement of quality care and service.... Despite the facility being among the few under the support of the national government in offering services within the city, the subject of quality of service remains key.... From the paper "Managing quality in Bath Royal United Hospital" it is clear that the hospital remains committed to improving the quality of care as it facilitates to the various stakeholders....
13 Pages (3250 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us